Shipping policy

WHERE WE SHIP

We currently ship to eligible addresses within the United States. We do not currently offer international checkout. Availability may vary for certain locations or products.

ORDER PROCESSING AND PRODUCTION

Ready-to-ship and custom or made-to-order products will usually be handed to the carrier on the next business day after the order is placed. During unusually busy periods, order processing and custom production may require up to 2 business days after we receive all required customer information and, when applicable, final design approval.

Our daily order-processing cutoff is 7:00 AM Pacific Time. Orders received after the cutoff begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends, holidays, design revisions, missing customer information, payment review, address verification, and unusually high order volume may extend processing time.

Next-business-day shipping means that the package is handed to the carrier on the next business day. It does not mean next-day delivery.

ESTIMATED TRANSIT TIME

Economy shipping within the United States is estimated at 5-8 business days after the carrier receives the package. Delivery dates are estimates and are not guaranteed because carrier delays, severe weather, holidays, address problems, and other events may affect delivery.

SHIPPING RATES

- Orders of $69 USD or more qualify for free economy shipping within the United States.
- Eligible orders below $69 USD are charged a $7.90 economy shipping fee.

The order subtotal used for the free-shipping threshold is calculated after discounts and before taxes, unless checkout displays otherwise.

TRACKING AND ADDRESS ACCURACY

When tracking is available, we will send tracking information to the email address or phone number provided at checkout.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins and are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

If tracking shows no movement or a package appears lost, contact us at info@aprilbloomcanvas.com. We will review the shipment and, when appropriate, open an investigation with the carrier. Carrier investigations may take additional time.

If tracking shows delivered but the package cannot be located, check with household members, neighbors, building management, and the carrier before contacting us.