Refund policy

RETURNS FOR NON-CUSTOM PRODUCTS

We accept return requests for eligible, non-custom products within 30 days after delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, contact us at info@aprilbloomcanvas.com before sending the item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns, ordering the wrong size, or other reasons not caused by a product defect or fulfillment error. We do not charge a restocking fee.

Return address: April Bloom Canvas Art, 4441 Baldwin Avenue, El Monte, CA 91731, United States

CUSTOM AND PERSONALIZED PRODUCTS

Custom and personalized products are made specifically for each customer and are final sale. They cannot be returned, exchanged, or canceled after production begins, except when the product arrives damaged, has a manufacturing defect, or does not match the approved design because of our error.

Please review all submitted photos, text, sizes, and design approvals carefully. We are not responsible for customer-submitted spelling mistakes, low-resolution images, or other errors approved by the customer.

CANCELLATIONS

Orders may be canceled within 12 hours after purchase if production or fulfillment has not started. Once production or fulfillment begins, cancellation is not guaranteed. Custom and personalized orders cannot be canceled after the design has been approved or production has started.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us at info@aprilbloomcanvas.com within 7 days after delivery. Include your order number and clear photos of the product, packaging, and shipping label.

After review, we will offer an appropriate replacement or refund at no additional product or shipping cost to the customer. Do not discard the item or packaging until we confirm the next step.

REFUNDS

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return is caused by our error or the item arrived damaged or defective.

Banks and payment providers may require additional time to post a refund. If more than 10 business days have passed after we confirm your refund, contact us at info@aprilbloomcanvas.com.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless damaged, defective, or incorrect:

- Custom or personalized products
- Gift cards
- Items marked final sale
- Items that have been used, altered, installed, or damaged after delivery